What you will learn?
Fundamental concepts of computer hardware, operating systems, and software applications.
Basic networking principles and how to troubleshoot network issues.
Techniques for diagnosing and resolving common IT problems, including hardware and software issues.
Best practices for ensuring IT security, including data protection and threat mitigation.
Customer service skills for providing effective and efficient technical support.
About this course
This course provides a comprehensive introduction to the fundamentals of IT support, equipping students with the essential skills and knowledge needed to manage and troubleshoot common IT issues in a professional environment. Through a blend of theoretical concepts and practical exercises, students will gain hands-on experience with hardware, software, networking, and security tasks. By the end of the course, students will be prepared to provide effective technical support and understand the critical role IT support plays in maintaining organizational efficiency.
Requirements
Basic familiarity with computers and the internet is recommended but not required.
No prior IT experience is necessary.
Students should have access to a computer with an internet connection for practical exercises and assignments.
A commitment to completing hands-on assignments and participation in discussions will maximize learning outcomes.
